ELECTRICAL SAFETY RECALL:?Electrical Cable Infinity TPS 2.5mm twin and earth flat cable (FT3025)


This recall is for Infinity TPS 2.5mm twin and earth flat cable model FT3025 with batch numbers: INFMEL081112, INFH210912, and Infinity branded Olsent cable INFH190311. The recall does not include any other cable ranges under the INFINITY or Olsent brands.

The electrical cable has been sold at Masters Home Improvement from April 2012 to August 2013.


An issue has been identified with the insulation and sheathing PVC compound of the electrical cable that may lead to a reduction in the cable insulation integrity.


There is potential for this product to cause a serious electrical shock.


Do not use the cable. Discontinue use immediately and return the product to the place of purchase for a full refund or replacement.

For further information

Please direct all calls and any queries concerning this recall to Infinity Cable Co. Pty Ltd on 02) 9725 5711, at [email protected]

See www.recalls.gov.au for Australian product recall.


INFINITY branded TPS & Orange Round Electrical Cables (Second Tranche)

PRA number:?2014/14403
Date published:?30th?October 2014

Product description

All ‘INFINITY’ branded Infinity TPS (flat and flexible) and Orange Round low voltage electrical cables of all sizes, configurations, and models that are polymeric insulated and PVC sheathed/insulated

Note: This is the second tranche of recalls announced by suppliers of Infinity cables. The first tranche of recalls can be viewed here: https://www.recalls.gov.au/content/index.phtml/itemId/1061753

Identifying features

All sizes and configurations of TPS and Orange Round mains power cables sourced from Infinity Cable Co Pty Ltd and supplied under the ‘INFINITY’ brand name.

What are the defects?

The cables fail the required aging tests of AS/NZS 5000.2:2006. The insulation could become prematurely brittle with age.

What are the hazards?

If the insulation becomes brittle and the cables are disturbed, the insulation could break and expose live conductors, resulting in possible electric shock or fires.

Traders who sold this product

(1) ABC Arian Electrical Suppliers
(2) George Brown Electrical
(3) Phoenix Wholesalers
(4) Titan Trading
(5) Voltair Electrical & Air Conditioning
(6) Wholesale Electrical Supplies

A further VIC supplier and a QLD supplier have remediated all cable installations and their recalls have been administratively closed.



What should consumers do?

If you suspect any of these cables were installed on your premises, contact the responsible builder, electrical contractor, or appliance installer to confirm whether Infinity cable was used. They will liaise with you, and the cable supplier from whom they sourced the cable, about obtaining a remedy under this safety recall. The cable supplier will then arrange for an inspection of your wiring and remediation of any installed Infinity cable that they supplied, free of charge to the consumer, under the safety recall.

If you want your wiring inspected, the cable supplier should be given the first opportunity to arrange this. If you are uncertain who the cable supplier is, you can arrange for a licensed electrical contractor to inspect your wiring. Inspection costs are not recoverable from cable suppliers if Infinity cable was not installed or if the cable supplier cannot be determined.

If you have any unused or removed Infinity cable then return this to the cable supplier for a full refund or replacement.

This safety recall is to remedy all installed Infinity cable supplied by the listed cable suppliers as follows:

1. The removal and replacement of all Infinity cable installed in proximity to heat sources including but not limited to recessed lighting, heaters, ovens, stoves, hot water systems, spas, in-floor heating, air conditioners, gas appliances, flues and chimneys, wood heaters and oil heaters.

2. The removal and replacement of all cable installed in areas that are accessible to building owners, tradespeople, or the public, unless the cable is laid in an appropriate cable conduit or other suitable mechanical protection. “Accessible areas” explicitly include all accessible roof spaces and accessible spaces under floors. An “appropriate cable conduit or other suitable mechanical protection” is electrically non-conductive, flame retardant (or self-extinguishing) and with appropriate ingress protection (IP) rating that prevents access to the cable inside.

3. Any Infinity cable left installed in appropriate cable conduit or in the inaccessible wall, floor, or ceiling spaces or embedded into a masonry wall surface must have an appropriate electrical safety switch (residual current device) installed and tested on that cable, if such a device is not already installed and tested.

4. Any premises with Infinity cable left installed must have an appropriate warning sticker affixed to the relevant electrical metering/switch box alerting building owners and tradespeople to the presence of inaccessible Infinity sourced cable.

The safety recall addresses the safety of the installed cable. Consumers with concerns about the quality of Infinity cable that remains installed may have rights under State and Territory electrical safety and/or building legislation and under the consumer guarantees of the Australian Consumer Law. For further information, see productsafety.gov.au for details relevant to each State and Territory.

Need electrical work done and want experts? We’ve provided options to suit you, simply press any of these Book My Job In or Request a Quote,?email us at?[email protected] or phone?0405 401 907 and let one of our team at Reefcosa Electrical take care of the rest.

Let us know how we can help you, was there something missing on our website you wanted?Simply fill out the following form for a call back